Good Support Ensure
Smooth Operation

Supercharge your business with seamless integrations, AI-driven automation, and advanced support systems. Optimize workflows, improve customer engagement, and stay ahead with the right tools.

Support Operation
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Innovative Solutions Powered by Cloud Service

CRM and Platform

Enhance customer relationship with sales automation, omni-channel service, and marketing automation. Build seamless portal solutions, leverage industry-specific tools, and scale with a secure cloud platforms.

Collaboration Cloud

Boost productivity with integrated Google solutions. Communicate seamless with Gmail, Google Meet, and chat, collaborate in real-time with Docs and Drive, and secure your data with vault. Laverage Google Maps, Gemini, and Cloud Platform to enhance business operations.

Supporting Systems & Add-ons

Enhance your business with seamless cloud integration, mobile apps, and custom solutions. Engage customers through social media, AI chatbots, and SMS gateways. Improve operations with social listening. CTI integration, and specialized channel services tailored to your needs.

Comprehensive Support & Continuous Optimization

Corrective Support

Swift issue resolution to minimize downtime and keep operations running.

Preventive Support

Proactive monitoring and maintenance to prevent potential system failures.

Consultation and Guidance

Expert advice to optimize system performance and business processes.

Operational Monitoring

Continuous tracking to ensure seamless functionality.

Application Change Request and System Enhancement

Adapt and scale with custom modifications.

Regular Reports and Update Meeting

Stay informed with performance insights and strategic updates.

Refreshment Trainings

Keep your team updated with the latest best practices.

Product Updates

Stay ahead with new features and enhancements.

Get a Free Consultation!

Not sure where to start? Our experts are ready to help! Discover how cloud solutions can optimize your sales, customer service, and business operations.

Schedule your Consultation
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Professional Support with SLA

Ensure seamless operations with our Service Level Agreement (SLA)-based professional support, designed for fast issue resolution, proactive maintenance, and continuous system improvements. We follow a structured approach to ensure quick response times and effective resolutions.

SLA Process Flowchart

Severity Levels & Response Time

Severity Impacts Response Time
Severity 1 Impact all users 1 hour
Severity 2 Impact individual users 4 hours
Severity 3 No impact, query only 8 hours

Support Working Hours
Mon – Fri: 09:00 – 17:30
Sat, Sun & Public Holiday: Closed

Dedicated Support Team ensures continuous assistance and system enhancements.

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📍 SOHO CAPITAL 36th Floor Unit 06
Jl. Let. Jend. S. Parman Kav 28, Podomoro City
Grogol Petamburan, Jakarta 11447 - INDONESIA

✉️ inquiry@saasten.com


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